TERMS & CONDITIONS
Website www.coolmommy.gr is an online e-commerce store (hereinafter referred to as Online Store or Website) created and operated by Maria Panteli 'Cool Mommy', based in Attica - Greece. VAT no EL073757972, email address firstname.lastname@example.org, Tel.no: +306945704437 (hereinafter, the Company).
The following terms and conditions apply to the use of the 'Cool Mommy' online store located at www.coolmommy.gr. By logging in you confirm that you are an adult and have legal capacity and you undertake that you will not allow the use of your details and password by minors or persons who are legally incapable. You are personally responsible for making use of your details and password. For this reason, please check the basic rules of online transaction security.
Any user who enters and transacts or makes use of the online store services (hereinafter referred to as "visitor" and / or "user" or "customer" for short, if limited to visiting the store only, or ordering and selling products) is considered to endorse and accept without limitation the following terms set forth herein, without exception.
If a user does not agree to these terms, then it is his responsibility to refrain from visiting, using the site as well as from any transaction or use of the online store's services. In any case of opposition we recommend that you contact us before proceeding with your order.
Information and Products Provided
The Company is committed to the accuracy, truthfulness and completeness of the information provided in the online store, regarding its identity, as well as the transactions provided through the online store. The Company, in good faith, is not responsible for and is not bound by electronic records made by mistake / omission in the common experience and is entitled to correct them whenever it realizes their existence.
Limitation of Liability
The Company is not liable for any damages or damage arising from the cancellation of orders, non-execution or delay in their execution, for any reason whatsoever. It does not guarantee the availability of the products displayed in the online store, but it informs on the basis of the availability data whether or not the customer is interested and undertakes to inform customers of the unavailability in the event of a change in the information, in which case it has no further responsibility.
The online store provides the content (eg information, names, photos, illustrations) of products available "exactly as they are". Under no circumstances shall the Company be liable for any damage (positive, special or consequential, which is indicative and not restrictive, divisive and / or cumulative in the loss of profits, data, lost profits, pecuniary damage, etc.) that may arise. a visitor to the online store or a third party for reasons related to the operation or not and / or use of the site and / or failure to provide services and / or products and / or information made available by him and / or any unauthorized third party interference with products and / or services and / or information made available through him. Finally, the Company reserves the right to temporarily or permanently discontinue part or all of its services, without notice, at its sole discretion.
Products sold through the website www.coolmommy.gr are intended exclusively for purchase and personal use. Customers of our online store are not allowed to resell products. The Company makes every effort to present the products of this website in the most accurate way possible. However, in some cases there may be color differences or errors. Color differences from the actual product are unavoidable due to the variety of the media or the user's screen. We reserve the right to correct any errors, or to change the page at any time, without notice.
Creating a Personal Account (MY ACCOUNT)
To access certain services, the Company requires users to provide certain information in order to obtain a relevant password. The above information must always be true, accurate, valid and complete.
Registered users have the following benefits:
• Place orders
• Store their favorite products on the wishlist
• Have access to all information about their orders and their order returns.
Users are responsible for all acts performed with the password and are obliged to immediately notify the Company of any unauthorized use of the password and of any (even potential) security breach.
The Company is not liable for any damage or damage that may arise from the arbitrary or unlawful use of the password by third parties, due to its leakage, or for any other reason and reserves the right to request compensation from the user in the event of any damage caused by the arbitrary or unlawful use of the password.
Change your Account Details
You can edit your account information at any time. Log in to "MyAccount" and select "Edit Profile". You can modify your personal information and then save your changes.
Newsletter informs you about promotions as well as other topics related to the Cool Mommy site. You can sign up from the home page menu. You can unsubscribe by selecting 'unsubscribe' at the end of any newsletter you receive, or by emailing email@example.com
• The prices quoted in € of the products displayed on the website are the final sale prices.
• Product offers are valid until stock runs out.
• We reserve the right to change prices without notice. Price changes do not affect orders that have already been placed.
RETURNS / REFUNDS
Returns / refunds can be done within fourteen (14) calendar days of receipt of the order. In this case, the customer only bears the immediate cost of returning the product (the new shipment is free of charge).
Returns / refunds are accepted only if the products are in the same condition as they were received, in their initial packaging, without having their special markings removed (tags, barcodes, etc.). In addition, the customer must include the relevant sales document (retail receipt or purchase invoice).
If there are any indications that the products have been used, ironed, washed or subjected to any other cleaning process, or the above conditions are not met, the company has the right not to accept their return / refund.
In order to complete the product return process, the customer must contact the customer service by email at , stating his/her order number (within fourteen 14 calendar days) and inform the company for the new product he/she wants. If the new product's price is lower or higher than the returned product, the difference in value will be either credited or charged to the new shipment.
MONEY REFUND / WITHDRAWAL
The customer has the right to return the purchased product and request a refund (right of withdrawal) within 14 calendar days from the date of receipt of the order. In this case, the customer only bears the cost of returning the product.
The refund will be accepted upon receipt and inspection of the products by the company. If the product has not been used and is found to be in excellent condition (the conditions set out above apply), the company will inform the customer by e-mail or telephone about how it will be processed. The refund shall be made within ten (10) business days with a deposit to the customer's bank account.
In the event that the refund is not made within the prescribed period or if the refund conditions are not met, coolmommy.gr reserves the right not to accept the products back and not to replace / refund them.
DEFECTIVE PRODUCTS / WRONG ORDER
Every order we ship is carefully checked, but there is always the possibility of a mistake. In the event that the reason for the return of the product relates to a mistake by the company (eg shipment of wrong product or defective product or omission of a product), the cost of return is borne by the company, provided that the return will be made via the courier company with which it cooperates.
The shipping address for the returned products is as follows:
Agapis 5, PO 14569
Anoixi, Attica - Greece
For any information or clarification, the customer may contact eshop either by email at , or by phone at +306945704437 (Monday to Friday 9am - 6pm .).
If reasons of force majeure (eg bad weather, strikes, etc.) make it impossible to deliver the products within the prescribed time, the customer will be notified by e-mail or by phone to indicate if they wish to complete the order. The e-shop coolmommy.gr bears no responsibility whatsoever for any situation beyond its own responsibility and promises to do its best to serve the customer smoothly.
CHANGE OF TERMS
The e-shop coolmommy.gr has the right to freely modify or revise the terms and conditions of use and transactions whenever it believes it is necessary, without notice. It is obliged to inform users of any changes through the pages of this online store.